Runet Rating 2021
App in a foreign language, 2nd place
Client: Jbit S.a.r.l.
The mobile app that helps you find the right specialists and negotiate with them to get the job done.
Customers post their requests. Specialists present themselves, take and lead orders.
A client selects a category of services, sees a list of specialists which are sorted by distance and language, and then sends a request to one or more implementers. If there is no necessary section, you can submit a request to fill it out to the @YourService team.
There is detailed information about each specialist with videos, ratings and customer reviews. There is an option to add him or her to the favorites list.
A customer sends a request, describes the task, adds photos and videos and chooses a time range.
In response to the sent request, we receive proposals with an assessment of the work from different implementers. It remains to choose a specialist and arrange a meeting time.
A client confirms a completion of work and makes a payment directly in the app — or declares the failure to perform the work.
The @YourService managers mediate disputes. After payment you can evaluate the implementer.
The specialist selects the areas in which he or she provides services, adds a video presentation and a work text description, and then fills in the work schedule.
Each specialist has several rating indicators. They are determined by customer ratings and reviews, as well as the speed of response.
The specialist can apply to any published requests and respond to them directly.
Then he or she needs to determine the price or indicate that a visit to the client is required for the evaluation, as well as suggest the date and meeting time.
When the client has approved the offer and the meeting time, the specialist can proceed with the execution of the order.
If the price is determined on the spot, he or she arrives, evaluates the work, waits for approval with the customer and provides the service.
When the work is completed, the specialist makes a photo report and sends a request for payment, and in response receives payments online.
The customer can see a list of services and specialists without signing up — it will be offered only when filling out the application.
The specialist specifies the data necessary to interact with clients and undergoes a multi-step verification process. Immediately afterwards he will be able to provide services.
The customer fills out the profile with the usual set of data, including name, address, and contact information. The implementer describes himself or herself, his or her services.
There is a stored history with all the services provided and ordered. Here you can also see payment documents and reviews.
Many interaction stages between the client and the specialist (requests, responses, meeting appointments and the meeting itself, proof of execution, disputes, payment, etc.), as well as the possibility of returning to previous stages on the initiative of either party, required hundreds of transitions between screens and order states to be worked out.
But the user doesn’t feel the complexity of this architecture.
The result of Spider Group's work is the first such service in Luxembourg. Despite its novelty for this country, it is based on many years of experience in building apps for providing on-demand services.
@YS works on Android and iOS in French, German, Portuguese, Luxembourg and English, bringing together people not only of different occupations, but also of different cultures in the heart of the EU.