Applications Support and Development
We support applications according to the SLA (Service Layer Agreement) and provide Level 2 and Level 3 support. We conduct all supported projects through JIRA Service Desk.
Support and consulting schedule 5 days a week and 9 business hours per day.
Response speed for support request is 10 minutes and includes:
- Receiving applications for further development and fixing bugs through our project management system
- Informing customers on any errors detected and their analysis
- Different levels of bug fixing (critical, important, medium, minor)
- Minimum package is 30 hours per month
- service period of at least 6 months