Support

Publishing is not the end. We provide further development and support

Any IT product requires regular maintenance. Mobile applications are not an exception — the variety of devices, screens, OS versions and the frequency of their updates can lead to many unexpected failures.

As part of our support service, we monitor all sevice’s performance to eliminate any problems and runtime errors to ensure a stable operation. This includes changing text data and graphical elements.

Applications development

Make suggestions to mention a course of action

Create a product road map

Agile software development

Applications maintenance

We support applications according to the SLA (Service Layer Agreement) and provide Level 2 and Level 3 support. We conduct all supported projects through JIRA Service Desk

Support and consulting schedule 5 days a week and 9 business hours per day

Response speed for support request is 10 minutes and includes:

Operating procedure

Receiving applications for further development and fixing bugs through our project management system
Informing customers on any errors detected and their analysis
Different levels of bug fixing (critical, important, medium, minor)

Minimum package is 30 hours per month
Service period of at least 6 months

Projects under support and maintenance

SrochnoDengi web and mobile apps for micro and online loans

10/2021 SrochnoDengi web and mobile apps for micro and online loans

Pool Director 3.0: swimming pool management app

07/2021 Pool Director 3.0: swimming pool management app

08/2020 LunchBox 2.0